On 22/12/21 I had a dj room booked out for two hours at the Norwich studio when I started playing I noticed there were issues with one of the cdjs.
I contacted support and 15-30 minutes later I was moved into a new room. I noticed that the jog wheel was very stiff on one of the decks. At this point I just wanted to mix and I thought it wasn’t that bad . A few tracks in I realised that it made mixing hard and not very enjoyable.
I didn’t contact suppport I gave up and was annoyed that both rooms had faulty equipment and I did no more available time.
So essentially I wasted two hours of my day.
This hasn’t been the first time something like that has happen to me and speaking to peers the general consensus is that the equipment has gone down hill within the last six months.
It’s hard to believe I’m the first person this has happened to. I would have thought if you get a report of equipment not working you would move all bookings from that room until it’s fixed.
I reached out to your support team on Facebook and the tone and responses were unprofessional and it was a constant push back that it was my fault.